WHAT IS THE STATUS OF MY ORDER?
Each item is crafted to order, taking 15 days to complete. Orders are shipped every Friday. Once your order is ready, you'll receive an email with a tracking number to follow its journey online. We appreciate your patience as we create your custom piece.
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WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all debit and credit cards.

WHAT ARE YOUR SHIPPING METHODS AND POLICIES?
Please consult the shipping policy in the customercare area.

DO YOU ACCEPT RETURNS?
Odiclab.com accepts returns within 30 days of delivery using our pre-paid return labels provided by our Customer Care team.
Please note that all items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned.
Your right to return goods does not apply to goods made to your specification, or which have been clearly personalized, or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly, or where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. For the return of leather goods, items should be returned unused, with all tags attached and with all ODIC packaging (including any dust bags and plastic packaging).
Please submit your request for return, including the order number and item you are looking to return to receive a prepaid UPS return label from Customer Care.
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HOW CAN I CONTACT CUSTOMER CARE?
Customer Care is available Monday – Friday 9:30am to 1pm and 2pm to 6pm CET
assitance@odiclab.com